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COMPLIANCE MANUAL: NATIONAL ORIGIN DISCRIMINATION
Title VII of the Civil
Rights Act of 1964 protects workers from employment discrimination based
on their race, color, religion, sex, national origin, opposition to
practices made unlawful by Title VII, or participation in Title VII
proceedings.(This
Section of the Compliance Manual focuses on the prohibition against
national origin discrimination. In enacting this prohibition, Congress
recognized that whether an individual's ancestry is Mexican, Ukrainian,
Filipino, Arab, American Indian, or any other nationality, he or she is
entitled to the same employment opportunities as anyone else. Likewise,
Title VII's protections extend to all workers in the United States,
whether born in the United States or abroad and regardless of
citizenship status. Title VII articulates the national policy against
national origin discrimination in the workplace, while also preserving
an employer's freedom of choice to make sound business decisions.(3)
As the composition of
the American workforce continues to change, Title VII's prohibition
against national origin discrimination has become increasingly
significant in ensuring equality in employment opportunities. Today,
about one in ten Americans is foreign-born.(The
largest numbers of recent immigrants have come from Asia, including
China, India, and Vietnam, and from Latin America, including Mexico, El
Salvador, and Cuba.(5Between
1990 and 2000, the proportion of the U.S. population of Asian origin
increased substantially.(The
proportion of Hispanics also rose substantially, and now one in eight
Americans is Hispanic.(7)
Immigration also has expanded diversity among Black Americans, including
new immigrants from the Caribbean and sub-Saharan Africa. Since 1980,
the proportion of Black Americans who are foreign-born has risen by
about 65 percent.(8)
The American workforce
has witnessed a corresponding increase in diversity. In 1999, immigrant
workers numbered 15.7 million, accounting for 12 percent of U.S.
workers.(Between
1990 and 1998, 12.7 million new jobs were created in the United States,
and 38 percent (5.1 million) were filled by immigrants.(In
2000, Hispanics, Asians, and American Indians constituted 15.2 percent
of the workforce employed by private employers with 100 or more
employees.(11)
Many successful
businesses have benefitted from a diverse labor force. As noted in the
Commission's report on the "Best Practices of Private Sector Employers,"
employers benefit from a diverse work force by being able to "draw
talent and ideas from all segments of the population" and may gain a
"competitive advantage in the increasingly global economy."(1in
its report "Good for America," the Glass Ceiling Commission noted that,
as the workplace increasingly reflects the pluralism of American
society, employers are realizing that "harmony - and therefore the
efficiency and effectiveness - of the workplace requires greater
sensitivity to cultural differences."(13)
This Section is intended
to be a practical resource on Title VII's prohibition against national
origin discrimination. It defines "national origin" discrimination and
discusses typical employment situations in which national origin
discrimination may arise. This Section also is intended to fulfill the
more specific needs of employees, employers, and EEOC staff engaged in
mediation and enforcement. For example, it addresses steps an employer
can take to prevent national origin discrimination and provides guidance
for EEOC staff handling charges of national origin discrimination.(It
also encourages employers to adopt "best practices," proactive measures
that not only comply with Title VII but also address impediments to
equal employment opportunity.(15
Generally, national
origin discrimination means treating someone less favorably because that
individual (or his or her ancestors) is from a certain place or belongs
to a particular national origin group.(Title
VII prohibits employer actions that have the purpose or effect of
discriminating against persons because of their national origin. In
addition, Title VII prohibits discrimination against a person because he
or she is associated with an individual of a particular national origin.(17)
National origin
discrimination includes discrimination because a person (or his or her
ancestors) comes from a particular place. The place is usually a country
or a former country, for example, Colombia or Serbia. In some cases, the
place has never been a country, but is closely associated with a group
of people who share a common language, culture, ancestry, and/or other
similar social characteristics, for example, Kurdistan.
A "national origin
group," often referred to as an "ethnic group," is a group of people
sharing a common language, culture, ancestry, and/or other similar
social characteristics.(
Title VII prohibits employment discrimination against any national
origin group, including larger ethnic groups, such as Hispanics and
Arabs, and smaller ethnic groups, such as Kurds or Roma (Gypsies).(National
origin discrimination includes discrimination against American Indians
or members of a particular tribe.(20)
Employment
discrimination against a national origin group includes discrimination
based on:
- Ethnicity:
Employment discrimination against members of an ethnic group, for
example, discrimination against someone because he is Arab. National
origin discrimination also includes discrimination against anyone
who does not belong to a particular ethnic group, for
example, less favorable treatment of anyone who is not Hispanic.
- Physical,
linguistic, or cultural traits: Employment discrimination
against an individual because she has physical, linguistic, and/or
cultural characteristics closely associated with a national origin
group, for example, discrimination against someone based on her
traditional African style of dress.(21)
- Perception:
Employment discrimination against an individual based on the
employer's belief that he is a member of a particular national
origin group, for example, discrimination against someone perceived
as being Arab based on his speech, mannerisms, and appearance,
regardless of how he identifies himself or whether he is, in fact,
of Arab ethnicity.
Title VII's prohibition
against national origin discrimination often overlaps with the statute's
prohibitions against discrimination based on race or religion. The same
set of facts may state a claim of national origin discrimination and
religious discrimination when a particular religion is strongly
associated, or perceived to be associated, with a specific national
origin.(2Similarly,
discrimination based on physical traits or ancestry may be both national
origin and racial discrimination. If a claim presents overlapping bases
of discrimination prohibited by Title VII, each of the pertinent bases
should be asserted in the charge.
EXAMPLE 1
NATIONAL ORIGIN AND RELIGIOUS DISCRIMINATION
Thomas, who is
Egyptian, alleges that he has been harassed by his coworkers about
his Arab ethnicity. He also has been subjected to derogatory
comments about Islam even though he has told his coworkers that he
is Christian. Thomas' charge should assert both national origin and
religious discrimination.
EXAMPLE 2
NATIONAL ORIGIN AND RACE DISCRIMINATION
Toni alleges that
she was not hired for a server position in a Greek restaurant based
on her Chinese ethnicity and physical features. Toni's charge should
assert both national origin and race discrimination.
A significant difference
between Title VII's coverage of national origin and religion relates to
accommodation. Title VII only requires accommodation of religious
practices. Pursuant to this requirement, an employer must modify
workplace policies that conflict with religious practices unless doing
so would result in an undue hardship to the operation of the employer's
business. For example, an employer would be required to provide an
exception to a dress code to accommodate an employee's religious attire
unless doing so would result in undue hardship. If the modification
imposed only a minor financial or administrative burden on the employer,
it would not impose an undue hardship.
While accommodation
requirements do not apply to national origin, Title VII prohibits
employers from imposing more restrictive workplace policies on some
national origin (or religious) groups than on others. For example, an
employer may not require that Hispanic workers wear business attire
while permitting non-Hispanic workers in similar positions to wear more
casual attire. However, an employer could impose the same dress code on
all workers in similar jobs, regardless of their national origin, as
long as the policy was not adopted for discriminatory reasons and is
enforced evenhandedly.(23)
Title VII prohibits
employers from basing employment decisions on an individual's national
origin. Any discriminatory employment decision is covered by Title VII,
including:(24)
- Recruitment
- Hiring
- Promotion
- Transfer
- Wages and benefits
- Work assignments
- Leave
- Training and
apprenticeship programs
- Discipline
- Layoff and
termination
The following
subsections discuss the application of Title VII's bar on national
origin discrimination to various types of employment decisions.
Title VII prohibits
employers from engaging in recruitment practices that discriminate on
the basis of national origin. Thus, an employer may not recruit
individuals belonging to some national origin groups while deliberately
not recruiting members of other national origin groups. Nor may an
employer adopt certain recruitment practices, such as word-of-mouth
recruitment, where such practices have the purpose or effect of
discriminating against particular national origin groups.
Because employment
agencies are covered by Title VII, they may not comply with requests
from employers to engage in discriminatory recruitment or referral
practices. Thus, a placement agency may not honor a client request to
exclude Arab or South Asian applicants. Recruiters also may not
independently screen out job seekers or applicants on the basis of
national origin, religion, or any other characteristic covered by Title
VII.
Finally, coverage of
Title VII also applies to temporary agencies with respect to referrals
and treatment of employees on the job. For instance, if a temporary
agency learns that one of its employees was involuntarily transferred by
a client from a position that involves public contact to a lower-paying
position because of perceptions about her national origin, the agency
should insist that the client return the employee to the former
position. If the client refuses, the agency should offer to assign the
worker to another client at the same rate of pay, and decline to assign
other employees to the same worksite unless the client changes its
discriminatory practices. A temporary agency that fails to take
reasonable steps to remedy discrimination by a client may be jointly
liable for any discriminatory actions taken against the agency's
employees while assigned to the client.(25)
A common employer
practice is to use a variety of recruitment and hiring techniques, some
of which are low cost, including job fairs and open houses, professional
associations, search firms, and internships and scholar programs. This
approach casts a wide net for talent and is more likely to result in a
diverse pool of job seekers.(26)
Specialized publications or websites, including those directed to
particular communities, may be effective tools for these purposes. Some
recruitment methods, such as word-of-mouth hiring, are less likely to
reach a diverse pool of job seekers and may tend to reinforce the
make-up of the existing work force to the exclusion of other qualified
individuals.
Employment
advertisements should notify prospective applicants of all
qualifications, including any qualifications related to language
ability. For example, employment advertisements for positions where
English skills are required by business necessity should specify such
requirements.(27)
Advertisements should state that the employer is an "equal opportunity
employer."
Title VII prohibits
hiring, promotion, and assignment decisions that are based on national
origin.
EXAMPLE 3
UNLAWFUL HIRING DECISION
Anu is a woman of
Bangladeshi ancestry who wears a sari. She is offered a position at
XYZ Bakery after a phone interview. When she reports for the first
day of work, she is told by the manager who interviewed her that the
bakery has found someone "better suited" for the position. Anu files
an EEOC charge alleging discrimination based on national origin. She
believes that the bakery's manager changed his mind about hiring her
after meeting her in person and seeing that she is South Asian. The
EEOC investigation reveals that the bakery hired an Hispanic woman
for the position one week after turning Anu away and that Anu and
the selectee possessed comparable qualifications. Under the
circumstances, the evidence establishes that the employer has
provided a false reason for its action as a pretext for unlawful
discrimination.
Customer Preference
In addition, employers
may not rely on coworker, customer, or client discomfort or preference
as the basis for a discriminatory action. If an employer takes an action
based on the discriminatory preferences of others, the employer is also
discriminating.
EXAMPLE 4
EMPLOYMENT DECISION BASED ON CUSTOMER PREFERENCE
Alexi, a
Serbian-American college student, applies to work as a cashier at a
suburban XYZ Discount store. Although Alexi speaks fluent English,
the manager who conducts the routine interview comments about his
name and noticeable accent, observing that XYZ's customers prize its
"all-American image." Alexi is not hired. XYZ has subjected Alexi to
unlawful national origin discrimination if it based the hiring
decision on assumptions that customers would have negative
perceptions about Alexi's ethnicity.
Assignment
Employers may not assign
applicants or employees to certain positions based on national origin.(28)
EXAMPLE 5
UNLAWFUL ASSIGNMENT BASED ON NATIONAL ORIGIN
XYZ Pizza Palace
decides to open a restaurant at a suburban shopping mall. It runs an
advertisement in local newspapers recruiting for positions in food
preparation, serving, and cleaning. Carlos, an Hispanic man with a
few years of experience as a server at other restaurants, applies
for a position with XYZ and states a preference for a server
position. Believing that Hispanic employees would be better suited
for positions with limited public contact at this location, XYZ
offers Carlos a position in cleaning or food preparation even though
he is as well qualified for a server position as many non-Hispanic
servers employed by XYZ. Under the circumstances, XYZ has unlawfully
assigned Carlos to a position based on his national origin.
Similarly, employers may
not limit promotional opportunities based on national origin.
EXAMPLE 6
UNLAWFUL LIMITATION OF PROMOTIONAL OPPORTUNITIES BASED ON NATIONAL
ORIGIN
Raj, who is Indian, is
a computer programmer for XYZ Information Technology Consultants. Raj applies for a slot in XYZ's management development program and
is rejected. Raj files an EEOC charge alleging that the rejection
was based on his national origin. The employer states that Raj was
not selected because he was not as qualified as other applicants.
The investigation reveals that, based on XYZ's written criteria, Raj
had superior qualifications to three non-Indian candidates selected
for the program. The investigation also reveals that since XYZ
initiated the management program, only one out of the fifteen
candidates selected for the program has been South Asian, even
though nearly one-third of the applicants and nearly one-half of the
programming staff are South Asian. The evidence establishes that XYZ
unlawfully rejected Raj for its management program based on his
national origin.
Mixed-Motives Cases
Employment decisions
that are motivated by both national origin discrimination and
legitimate business reasons violate Title VII. However, remedies in such
"mixed-motives" cases are limited if the employer would have taken the
same action even if it had not relied on national origin. The charging
party may receive injunctive relief and attorney's fees but is not
entitled to reinstatement, back pay, or compensatory or punitive
damages.(29)
EXAMPLE 7
MIXED MOTIVES: LIMITATIONS ON REMEDIES
Jane, a
Chinese-American, was hired to fill a temporary position as an
assistant professor of philosophy at a major private university.
Several years later, she was rejected for a permanent position in
the Philosophy Department. A colleague tells Jane that at the board
meeting at which the permanent position and the relative
qualifications of the candidates were discussed, the Department
Chair, one of the five people on the hiring committee for the
position, stated, "I don't care how brilliant she is - one Asian in
the Department is enough." Jane files an EEOC charge alleging
national origin discrimination based on this evidence.
The EEOC
investigation reveals that the Department Chair did, in fact, make
the reported statement and that the other hiring committee members
generally defer to his hiring recommendations. The investigation
also reveals that Jane was less qualified than the selectee. The
selectee had numerous well-received publications and lectures
recently, but Jane had only published one academic article in three
years and had not spoken at conferences in her field. Because the
evidence establishes that the university would have made the same
decision even absent discrimination, Jane is entitled to injunctive
relief and attorney's fees, but not instatement, back pay, or
compensatory or punitive damages.
Security Requirements
In some circumstances,
employers may justify hiring and other selection decisions by relying on
security requirements. Title VII permits refusal to hire, refusal to
refer, or termination, where an individual does not meet job
requirements that are imposed in the interest of national security under
any security program in effect pursuant to federal statute or Executive
Order.(30)
Additionally, the Commission may not review the substance of a security
clearance determination or the security requirement, even if it is
allegedly based on national origin. Accordingly, EEOC review of
employment decisions involving security clearances is very limited.
However, the Commission can review whether procedural requirements in
making security clearance determinations were followed without regard to
an individual's protected status.(31)
For instance, an employer may not deny procedural safeguards when
revoking the security clearances of Cuban-American employees that it
grants to other employees.
An employer also may
adopt other security requirements for its employees or applicants. Such
requirements must be adopted for nondiscriminatory reasons and applied
in a nondiscriminatory manner. For instance, an employer may require
applicants of Middle Eastern descent to undergo only the same background
investigation as applicants of other national origin groups. In
addition, employers do not violate Title VII by cooperating with
requests by law enforcement officers for access to employee personnel
files.(32)
Employers can reduce the
risk of discriminatory employment decisions by establishing written
objective criteria for evaluating candidates for hire or promotion and
applying those criteria consistently to all candidates. Likewise, in
conducting job interviews, employers can promote nondiscriminatory
treatment by asking the same questions of all applicants and inquiring
about matters related to the position in question. If an employer has
clearly defined criteria for employment decisions, managers can be more
confident that they are selecting the most qualified candidates.(33)
Appropriate objective criteria for employment decisions will be tied to
business needs. Criteria that are not business-related sometimes
improperly screen out individuals based on national origin.
EXAMPLE 8
REMOVING A JOB REQUIREMENT THAT MAY IMPROPERLY SCREEN OUT
INDIVIDUALS BASED ON NATIONAL ORIGIN
For many years, XYZ Tool
Corporation has had an apprenticeship program that trains
participants in the skills needed to become a journeyman machine
mechanic. XYZ started as a family-owned business and has limited the
program to individuals who are sponsored by current machine
mechanics. In the course of negotiating a new collective bargaining
agreement with the local union, XYZ and the union note that the
number of applicants to the program has declined steadily for the
last ten years and that, while there has been an increase in
Filipino and Hispanic workers in the local labor force, there are
none in the apprenticeship program. XYZ and the union agree to
discontinue the personal sponsorship requirement because it screens
out people on the basis of national origin and it is not related to
the requirements of the mechanic position.
As with other employment decisions,
discipline, demotion, and discharge decisions may not be based on
national origin.
EXAMPLE 9
UNLAWFUL DISCHARGE BASED ON NATIONAL ORIGIN
Ahmed, who is Lebanese,
was discharged from his position as a city bus driver. According to
the employer, Ahmed was discharged because, while his performance
was satisfactory, customers complained that they were wary of riding
with an obviously Middle Eastern driver after the recent arrest of
several suspected terrorists in the same city. The employer has
unlawfully discharged Ahmed based on his national origin.
Discipline, demotion,
and discharge decisions are typically based on either employee
misconduct or unsatisfactory work performance. While neutral rules and
policies regarding discipline, demotion, and discharge generally do not
violate Title VII, they must be enforced in an evenhanded manner,
without regard to national origin.
EXAMPLE 10
DISCRIMINATORY ENFORCEMENT OF TARDINESS POLICY
XYZ Foods, a grocery
store, has a written policy of docking workers' pay for being late.
Stephanie, a Somali employee, was docked pay as a penalty for being
15 minutes late on two occasions. While other Somali workers have
also been docked pay for being late, Hmong workers have been given
warnings or permitted to make up the time for comparable violations.
Because XYZ treats Somali employees who violate its tardiness policy
more severely than Hmong employees who violate it, the company has
discriminated against Stephanie based on her national origin.
Employer decisions to
discharge or "lay off" employees must be based on nondiscriminatory
reasons, such as seniority, or quality or quantity of work, rather than
national origin, religion, or other prohibited factors.
EXAMPLE 11
UNLAWFUL LAYOFF
Bob, who is Jamaican,
was laid off from his position as an accountant with XYZ Medical
Supply Co. Bob asks the employer why he was laid off while others
were retained and is told that his performance was inferior to that
of other accountants. Bob suspects that the employer's reason is a
pretext for national origin discrimination and files an EEOC charge.
The investigation reveals that XYZ generally relies on seniority in
making layoff decisions among employees with satisfactory
performance and only relies on other factors, like comparative
performance, when employees have comparable levels of seniority. Bob
had three years more seniority than Phil and Susan, two non-Jamaican
accountants who were not laid off. Bob, Phil, and Susan all received
performance evaluations from the same supervisor commending them for
"excellent" performance, and all received year-end bonuses.
Under the
circumstances, the evidence establishes that XYZ has provided a
false reason - performance - for laying off Bob. Bob had the same
"excellent" performance as two other accountants, and XYZ failed to
follow its normal layoff policy. Therefore, the evidence establishes
that Bob was laid off because of his national origin in violation of
Title VII.
Employers can best treat
employees of different national origin groups in a nondiscriminatory
manner by developing and applying clear objective criteria for
discipline, demotion, and discharge decisions. These policies should
address issues related to employee misconduct and unsatisfactory work
performance. One common approach for addressing misconduct is a
progressive discipline policy directed at correcting employee
misconduct.
Employers also will
benefit from carefully recording the business reasons for disciplinary
or performance-related actions and sharing these reasons with the
affected employees. In appropriate circumstances, employers also may
choose alternative approaches, such as an employee assistance program.
Because any policy related to discipline or poor work performance will
require some exercise of managerial discretion, employers also may wish
to monitor the actions of inexperienced managers and encourage them to
consult with more experienced managers when addressing difficult issues.(34)
Harassment is one of the
most common claims raised in national origin charges filed with the EEOC.
During the last decade, the number of private sector national origin
harassment charges filed with the EEOC increased from 1,383 charges in
fiscal year 1993 to 2,719 charges in fiscal year 2002. In fiscal year
2002, thirty percent of all private sector national origin charges
included a harassment claim. The subsections below discuss Title VII's
prohibition against national origin harassment, offer practical guidance
on how employers can prevent unlawful harassment, and outline steps that
employees should take when they believe that they have been harassed.
National origin
harassment violates Title VII when it is so severe or pervasive that the
individual being harassed reasonably finds the work environment to be
hostile or abusive.(35)
Harassment based on national origin can take many different forms,
including ethnic slurs, workplace graffiti, or other offensive conduct
directed towards an individual's birthplace, ethnicity, culture, or
foreign accent. A hostile environment may be created by the actions of
supervisors, coworkers, or even nonemployees, such as customers or
business partners. Relevant factors in evaluating whether national
origin harassment rises to the level of creating a hostile work
environment may include any of the following:
- Whether the conduct
was physically threatening or intimidating;
- How frequently the
conduct was repeated;
- Whether the conduct
was hostile and/or patently offensive;
- The context in
which the harassment occurred; and
- Whether management
responded appropriately when it learned of the harassment.(36)
The following example
illustrates the distinction between "merely offensive" and unlawful
conduct.
EXAMPLE 12
OFFENSIVE CONDUCT BASED ON NATIONAL ORIGIN THAT VIOLATES TITLE VII
Muhammad, an
Arab-American, works for XYZ Motors, a large automobile dealership.
His coworkers regularly call him names like "camel jockey," "the
local terrorist," and "the ayatollah," and intentionally embarrass
him in front of customers by claiming that he is incompetent.
Muhammad reports this conduct to higher management, but XYZ does not
respond. The constant ridicule has made it difficult for Muhammad to
do his job. The frequent, severe, and offensive conduct linked to
Muhammad's national origin has created a hostile work environment in
violation of Title VII.(37)
In contrast, the example
below illustrates circumstances in which conduct that may be offensive
is not sufficiently severe or pervasive to create a hostile work
environment.
EXAMPLE 13
OFFENSIVE CONDUCT BASED ON NATIONAL ORIGIN THAT DOES NOT VIOLATE
TITLE VII
Henry, a Romanian
emigrant, was hired by XYZ Shipping as a dockworker. On his first
day, Henry dropped a carton, prompting Bill, the foreman, to yell at
him. The same day, Henry overheard Bill telling a coworker that
foreigners were stealing jobs from Americans. Two months later, Bill
confronted Henry about an argument with a coworker, called him a
"lazy jerk," and mocked his accent. Although Bill's conduct was
offensive, it was not sufficiently severe or pervasive for the work
environment to be reasonably considered sufficiently hostile or
abusive to violate Title VII.
Employers and employees
each play an essential role in preventing national origin harassment.
Failure by an employer to take appropriate steps to prevent or correct
harassment may contribute to employer liability for unlawful harassment.
Likewise, failure by an employee to take reasonable steps to report
harassment may preclude the employee from being able to hold an employer
responsible for the harassment. When employers and employees both take
appropriate steps to prevent and correct national origin harassment,
offensive conduct generally will be corrected before escalating to the
point of violating Title VII.
Generally, an employer
will be liable for unlawful harassment by a supervisor unless
it can show the following:
- The employer
exercised reasonable care to prevent and correct promptly any
harassing behavior, and
- The employee
unreasonably failed to take advantage of any preventive or
corrective opportunities provided by the employer or to avoid harm
otherwise.(38)
An employer is liable
for unlawful national origin harassment by coworkers or non-employees if
the employer knew or should have known about the harassment and failed
to take immediate and appropriate corrective action.(39)
The most important step
for an employer in preventing harassment is clearly communicating to
employees that harassment based on national origin will not be tolerated
and that employees who violate the prohibition against harassment will
be disciplined. In addition, an employer should have effective and
clearly communicated policies and procedures for addressing complaints
of national origin harassment and should train managers on how to
identify and respond effectively to harassment.(40)
Employees who are
harassed should take appropriate steps at an early stage to prevent the
continuation of the objectionable conduct. In some cases, an employee
who is offended by a supervisor's or coworker's conduct may feel he or
she can raise it directly with the individual who engaged in the
objectionable conduct. In other situations, where the employee believes
that the employer's intervention is required to prevent further
harassment, the employee should notify the official designated by the
employer's complaint or harassment procedures. In some circumstances, it
may be reasonable for the employee to notify another appropriate
official not specifically designated by the employer to accept
complaints, such as where the employer's procedure requires the employee
to report the harassment to his or her direct supervisor and that
individual is the alleged harasser.
The following examples
illustrate how the above practices may affect employer liability.
EXAMPLE 14
EMPLOYER NOT LIABLE FOR UNLAWFUL HARASSMENT BY A SUPERVISOR
Carla, a Guatemalan,
claims that she was subjected to frequent offensive comments based
on sex and national origin by her first-level supervisor. Carla was
aware of the employer's anti-harassment complaint procedures, but
did not notify her employer or explain her failure to follow those
procedures. The employer learned of the harassment from Carla's
coworker, and immediately conducted an investigation. The employer
reprimanded the supervisor and transferred him to another division.
The company is not liable for the harassment because it took
reasonable preventive and corrective measures and Carla unreasonably
failed to complain about the harassment.
EXAMPLE 15
EMPLOYER LIABLE FOR UNLAWFUL HARASSMENT BY A NON-EMPLOYEE
Charles is a frequent
visitor on XYZ Senior Community's "neighborhood days," when XYZ
allows senior citizens in the neighborhood to visit its residents.
During his visits, Charles often yells derogatory comments about
Asians at Cheryl, a Filipino employee, and has even pushed and
tripped her on a few occasions. Cheryl complains about the conduct
to a manager, and is told that XYZ cannot take any action against
Charles because he is not a resident. On subsequent visits, Charles
continues to yell ethnic slurs at Cheryl, and she files an EEOC
charge. XYZ is liable for the actions of Charles, a non-employee,
because it had the power to control Charles's access to the
premises, was aware of Charles's offensive conduct, and did not take
corrective action.
As the U.S. labor force
has grown more ethnically diverse, the number of workers who are not
native English speakers has increased dramatically. In the year 2000,
approximately 45 million Americans (17.5 percent of the population)
spoke a language other than English in the home. Of those individuals,
approximately 10.3 million individuals (4.1 percent of the total
population) spoke little or no English, an increase from 6.7 million in
the year 1990.(42)
Employers sometimes have
legitimate business reasons for basing employment decisions on
linguistic characteristics. However, linguistic characteristics are
closely associated with national origin. Therefore, employers should
ensure that the business reason for reliance on a linguistic
characteristic justifies any burdens placed on individuals because of
their national origin. The subsections below provide guidance on
employment decisions that are based on foreign accent or fluency, and
guidance on policies requiring employees to speak only English while in
the workplace.
Because linguistic
characteristics are a component of national origin, employers should
carefully scrutinize employment decisions that are based on accent to
ensure that they do not violate Title VII.(43)
An employment decision
based on foreign accent does not violate Title VII if an individual's
accent materially interferes with the ability to perform job duties.
This assessment depends upon the specific duties of the position in
question and the extent to which the individual's accent affects his or
her ability to perform job duties. Employers should distinguish between
a merely discernible foreign accent and one that interferes with
communication skills necessary to perform job duties.(44)
Generally, an employer may only base an employment decision on accent if
effective oral communication in English is required to perform job
duties and the individual's foreign accent materially interferes with
his or her ability to communicate orally in English. Positions for which
effective oral communication in English may be required include
teaching, customer service, and telemarketing. Even for these positions,
an employer must still determine whether the particular individual's
accent interferes with the ability to perform job duties. The examples
below illustrate how to apply these principles.
EXAMPLE 16
EMPLOYMENT DECISION WHERE ACCENT IS NOT A MATERIAL FACTOR
Anna, a Pakistani
librarian in an elementary school, is responsible for cataloguing,
researching, and reading aloud to young children. Her performance
evaluations reflect that she is an excellent cataloguer and
researcher and that she can communicate effectively with teachers
and older children, but that some of the youngest children have had
difficulty understanding her due to her accent. When her position is
eliminated, Anna asks the local school board to transfer her to a
position at a high school that involves cataloguing and researching
but requires minimal student contact. The school board appropriately
grants Anna's transfer request because Anna is qualified and her
accent would not materially interfere with her ability to perform
the librarian position at the high school.
EXAMPLE 17
EMPLOYMENT DECISION WHERE ACCENT IS A MATERIAL FACTOR
A major aspect of
Bill's position as a concierge for XYZ Hotel is assisting guests
with directions and travel arrangements. Numerous people have
complained that they cannot understand Bill because of his heavy
Ghanaian accent. Therefore, XYZ notifies Bill that he is being
transferred to a clerical position that does not involve extensive
spoken communication. The transfer does not violate Title VII
because Bill's accent materially interferes with his ability to
perform the functions of the concierge position.
Generally, a fluency
requirement is permissible only if required for the effective
performance of the position for which it is imposed. Because the degree
of fluency that may be lawfully required varies from one position to the
next, employers should avoid fluency requirements that apply uniformly
to a broad range of dissimilar positions.
As with a foreign
accent, an individual's lack of proficiency in English may interfere
with job performance in some circumstances, but not in others. For
example, an individual who is sufficiently proficient in spoken English
to qualify as a cashier at a fast food restaurant may lack the written
language skills to perform a managerial position at the same restaurant
requiring the completion of copious paperwork in English.(45)
As illustrated below, the employer should not require a greater degree
of fluency than is necessary for the relevant position.
EXAMPLE 18
LAWFUL ENGLISH FLUENCY REQUIREMENTS
Jorge, a Dominican
national, applies for a sales position with XYZ Appliances, a small
retailer of home appliances in a non-bilingual, English-speaking
community. Jorge has very limited skill with spoken English. XYZ
notifies him that he is not qualified for a sales position because
his ability to effectively assist customers is limited. However, XYZ
offers to consider him for a position in the stock room. Under these
circumstances, XYZ's decision to exclude Jorge from the sales
position does not violate Title VII.
With American society
growing more diverse, employers have increasingly required that some
employees be fluent in languages other than English. For example, a
business that provides services to Spanish-speaking customers might have
a sound business reason for requiring that some of its employees speak
Spanish. As with English fluency requirements, requirements for fluency
in foreign languages must actually be necessary for the positions for
which they are imposed.
A business with a
diverse clientele may assign work based on foreign language ability. For
example, an employer may assign bilingual Spanish-speaking employees to
provide services to customers who speak Spanish, while assigning
employees who only speak English to provide services to English-speaking
customers. Of course, employers should make such assignments based on
language ability. In most cases, employers also may lawfully assign
comparable work to employees based on their language skills, and are not
required by Title VII to provide additional compensation for work that
is performed in a foreign language.(46)
Some employers have
instituted workplace policies restricting communication in languages
other than English, often called "English-only rules." In fiscal year
2002, the Commission received 228 charges challenging English-only
policies. The application of Title VII to such rules is discussed below.
Title VII permits
employers to adopt English-only rules under certain circumstances. As
with any other workplace policy, an English-only rule must be adopted
for nondiscriminatory reasons. An English-only rule would be unlawful if
it were adopted with the intent to discriminate on the basis of national
origin. Likewise, a policy that prohibits some but not all of the
foreign languages spoken in a workplace, such as a no-Navajo rule, would
be unlawful.
EXAMPLE 19
ENGLISH-ONLY RULE: INTENTIONAL DISCRIMINATION
XYZ Textile Corp.
adopts a policy requiring employees to speak only English while in
the workplace, including when speaking to coworkers during breaks or
when making personal telephone calls. XYZ places Hispanic workers
under close scrutiny to ensure compliance and replaces workers who
violate the rule with non-Hispanics. Jose, a native Spanish speaker,
files a charge with the EEOC alleging that the policy discriminates
against him based on his national origin. XYZ states that the rule
was adopted to promote better employee relations and to help improve
English skills. However, the investigation reveals no evidence of
poor employee relations due to communication in languages other than
English. Nor are proficient English skills required for any of the
positions held by non-native English speakers. Because XYZ's
explanation is contradicted by the evidence, the English-only rule
is unlawful.(47)
Even where an
English-only rule has been adopted for nondiscriminatory reasons, the
employer's use of the rule should relate to specific circumstances in
its workplace.(48)
An English-only rule is justified by "business necessity" if it is
needed for an employer to operate safely or efficiently. The following
are some situations in which business necessity would justify an
English-only rule:
- For communications
with customers, coworkers, or supervisors who only speak English
- In emergencies or
other situations in which workers must speak a common language to
promote safety
- For cooperative
work assignments in which the English-only rule is needed to promote
efficiency
- To enable a
supervisor who only speaks English to monitor the performance of an
employee whose job duties require communication with coworkers or
customers
The following is an
example of a narrowly crafted English-only rule promoting safety in the
workplace.
EXAMPLE 20
PERMISSIBLE ENGLISH-ONLY RULE: PROMOTING SAFETY
XYZ Petroleum Corp.
operates an oil refinery and has a rule requiring all employees to
speak only English during an emergency. The rule also requires that
employees speak in English while performing job duties in
laboratories and processing areas where there is the danger of fire
or explosion. The rule does not apply to casual conversations
between employees in the laboratory or processing areas when they
are not performing a job duty. The English-only rule does
not violate Title VII because it is narrowly tailored to safety
requirements.(49)
In evaluating whether to
adopt an English-only rule, an employer should weigh business
justifications for the rule against possible discriminatory effects of
the rule. While there is no precise test for making this evaluation,
relevant considerations include:
- Evidence of safety
justifications for the rule
- Evidence of other
business justifications for the rule, such as supervision or
effective communication with customers
- Likely
effectiveness of the rule in carrying out objectives
- English proficiency
of workers affected by the rule(50)
Before adopting an
English-only rule, the employer should consider whether there are any
alternatives to an English-only rule that would be equally effective in
promoting safety or efficiency.
EXAMPLE 21
ENGLISH-ONLY RULE: NONDISCRIMINATORY ALTERNATIVE
At a management meeting
of XYZ Electronics Co., a supervisor proposes that the company adopt
an English-only rule to decrease tensions among its ethnically
diverse workforce. He reports that two of the employees he
supervises, Ann and Vinh, made derogatory comments in Vietnamese
about their coworkers. Because such examples of misconduct are
isolated and thus can be addressed effectively under the company's
discipline policy, XYZ decides that the circumstances do not justify
adoption of a facility-wide English-only rule. To reduce the
likelihood of future incidents, XYZ supervisors are instructed to
counsel line employees about appropriate workplace conduct.(51)
An employer should
ensure that affected employees are notified about an English-only rule
and the consequences for violation. The employer may provide notice by
any reasonable means under the circumstances, such as a meeting, e-mail,
or posting. In some cases, it may be necessary for an employer to
provide notice in English and in the other native languages
spoken by its workers. A grace period before the effective date of the
rule also may be required to ensure that all workers have received
notice.
Discrimination based on
citizenship violates Title VII's prohibition against national origin
discrimination under limited circumstances. While Title VII does not
prohibit citizenship discrimination per se, citizenship discrimination
does violate Title VII where it has the "purpose or effect" of
discriminating on the basis of national origin.(53)
For example, a citizenship requirement would be unlawful if it is a
"pretext" for national origin discrimination, or if it is part of a
wider scheme of national origin discrimination.(54)
EXAMPLE 22
CITIZENSHIP REQUIREMENT AS PRETEXT FOR NATIONAL ORIGIN
DISCRIMINATION
Juanita is a Mexican
citizen living in Houston, Texas, and is authorized to work in the
United States. She would like to apply for a position as a tour
guide with XYZ Tours, for which she meets all of the stated
qualifications except U.S. citizenship. Believing the policy of
requiring U.S. citizenship to be discriminatory, she files a charge
with the EEOC. The investigation reveals that XYZ recently employed
several tour guides who were citizens of northern European
countries, but has never hired citizens of South American or African
countries as tour guides. Based on these facts, the investigator
concludes that XYZ's citizenship requirement is a pretext for
unlawful national origin discrimination.
EXAMPLE 23
CITIZENSHIP REQUIREMENT THAT IS PART OF WIDER SCHEME OF NATIONAL
ORIGIN DISCRIMINATION
Luis, a Mexican
citizen, files a charge with the EEOC alleging that he was not
promoted from his unskilled laborer position to a skilled craft
position by XYZ Petroleum Company because of his Mexican national
origin. The investigation reveals that XYZ has many
Mexican-Americans employed in unskilled positions, but has a policy
requiring that all of its higher-paid skilled workers be U.S.
citizens. In addition, Hispanic applicants for entry-level,
unskilled jobs are rejected at a much higher rate than non-Hispanic
applicants, even accounting for differences in qualifications and/or
experience. Hispanic employees also are generally given less
favorable work assignments and paid less than non-Hispanic employees
who are performing similar work. Under the circumstances, the
evidence establishes that the citizenship requirement is part of a
wider scheme of unlawful national origin discrimination and was
adopted for unlawful discriminatory reasons.
Federal law requires
U.S. citizenship for most federal civil service employment.(55)
For such employment, the failure to hire an individual because he or she
is not a U.S. citizen does not constitute national origin discrimination
in violation of Title VII.
In addition to national
origin claims under Title VII, individuals who are not U.S. citizens may
have claims under other federal statutes, which are enforced by other
agencies:
- Immigration
Reform and Control Act of 1986 (IRCA): IRCA prohibits
employers with four or more employees from discriminating because of
citizenship status against U.S. citizens and certain classes of
foreign nationals authorized to work in the United States with
respect to hiring, referral, or discharge.(56)
IRCA also prohibits national origin discrimination by employers with
between four and fourteen employees. IRCA's nondiscrimination
requirements are enforced by the Office of Special Counsel for
Immigration-Related Unfair Employment Practices, Civil Rights
Division, at the Department of Justice.(57)
- Fair Labor
Standards Act (FLSA): The FLSA requires, among other
things, that covered workers, including those who are not U.S.
citizens, be paid no less than the federally designated minimum
wage. The FLSA is enforced by the Employment Standards
Administration, Wage and Hour Division of the Department of Labor
(DOL).(58)
- Special
Visa Programs: Employment of foreign nationals under
special visa programs, such as H-1B and H-2A visas, also may be
subject to certain requirements related to wages, working
conditions, or other aspects of employment. The Wage and Hour
Division of DOL investigates alleged violations of some visa program
requirements, including H-1B and H-2A visa requirements.(59)
Title VII, the Age
Discrimination in Employment Act, the Americans with Disabilities Act,
and the Equal Pay Act (the EEO statutes) prohibit discrimination against
employees who work in the United States for covered employers,
regardless of citizenship(60)
or work authorization. While federal law prohibits employers from
employing individuals lacking work authorization, employers who
nonetheless employ undocumented workers are prohibited from
discriminating against those workers.(61)
The Commission has taken
the position that foreign nationals are covered by the EEO statutes when
they apply for U.S.-based employment from outside the United States.(62)
If the employment is outside the United States, however, individuals who
are not U.S. citizens are not protected by the U.S. EEO
statutes.
Title VII prohibits
retaliation against an individual because he or she has opposed unlawful
national origin discrimination or participated in the complaint process
by filing a charge, testifying, assisting, or participating in any
manner in an investigation, proceeding, or hearing under Title VII. For
a detailed discussion of the prohibition against retaliation, refer to
Section 8: Retaliation, EEOC Compliance Manual, Volume II (BNA)
(1998).
EXAMPLE 24
RETALIATION VIOLATES TITLE VII
In an EEOC
investigation, Daniel provided testimony that a coworker was
subjected to harassment based on her Polish ancestry. After
participating in the EEOC investigation, Daniel was no longer
assigned overtime, and he filed an EEOC charge alleging that the
denial of overtime was discriminatory. Daniel's employer states that
Daniel was not assigned overtime because there was less work. The
investigation reveals no significant change in the amount of
overtime available before and after Daniel was removed from the
list. Other employees with similar qualifications as Daniel have
continued to be assigned overtime at approximately the same rate.
These facts establish that Daniel has been subjected to retaliation
in violation of Title VII for participating in an EEOC
investigation.
With a few exceptions,
foreign employers doing business in the United States are covered by
Title VII, the Age Discrimination in Employment Act, the Americans with
Disabilities Act, and the Equal Pay Act to the same extent as American
employers. Similarly, American employers overseas are generally covered
in the same manner as American employers located in the United States
with respect to employees who are U.S. citizens.(63)
For further discussion of these issues, refer to Enforcement Guidance on
Application of Title VII and the Americans with Disabilities Act to
Conduct Overseas and to Foreign Employers Discriminating in the United
States (1993); and Policy Guidance on Application of the Age
Discrimination in Employment Act of 1967 (ADEA) and the Equal Pay Act of
1963 (EPA) to American Firms Overseas, Their Overseas Subsidiaries, and
Foreign Firms (1989).
A foreign employer doing
business in the United States is generally covered by Title VII and the
other EEO statutes to the same extent as an American employer. However,
a foreign employer may discriminate in favor of its own nationals when
permitted by a treaty.(64)
The EEO statutes do not apply to employment actions taken by foreign
employers overseas.
EXAMPLE 25
TREATY PERMITTING DISCRIMINATION IN FAVOR OF FOREIGN NATIONALS
XYZ Automotive, a
Japanese automaker with a factory in Kansas, hired Pam, an American
citizen of Japanese ancestry, for an executive position. John files
a charge with the EEOC alleging that he was not selected for the
position because he is not of Japanese ancestry. XYZ states that it
lawfully considered Pam's Japanese ancestry pursuant to a treaty
permitting it to favor Japanese applicants. The investigation
reveals that the treaty permits XYZ to favor Japanese citizens, not
individuals of Japanese ancestry. Because the treaty only permits
favoritism based on Japanese citizenship and XYZ has
instead engaged in favoritism based on Japanese national origin,
XYZ has subjected John to national origin discrimination in
violation of Title VII.
Title VII, the ADEA, and
the ADA generally prohibit discrimination against U.S. citizens by
American employers operating overseas.(65)
An employer operating abroad that is incorporated in the United States
will generally have sufficient ties to the United States to be deemed an
American employer. Where an employer is not incorporated in the United
States or it is not incorporated at all, e.g., a partnership, various
factors should be considered to determine if the employer has sufficient
connections with the United States to make it an American employer.
Factors to consider include the employer's principal place of business,
the nationality of dominant shareholders and/or those holding voting
control, and the nationality and location of management.
The EEO statutes also
prohibit discrimination by a foreign employer that is controlled by an
American employer. The determination of whether an American employer
controls a foreign employer is based on the interrelation of operations,
common management, centralized control of labor relations, and common
ownership or financial control of the American employer and the foreign
employer.(66)
If you believe you have
been discriminated against by an employer, labor union, or employment
agency when applying for a job or while on the job because of your race,
color, religion, sex, national origin,(67)
age (40 or over), or disability, or believe that you have been
discriminated against because you opposed unlawful discrimination or
participated in an equal employment opportunity (EEO) proceeding, you
may file a charge of discrimination with the U.S. Equal Employment
Opportunity Commission (EEOC). Charges against private sector and local
and state government employers may be filed in person, by mail, or by
telephone by contacting the nearest EEOC office. If there is no EEOC
office in the immediate area, call toll free 1-800-669-4000 or
1-800-669-6820 (TTY) for more information. To avoid delay, call or write
beforehand if you need special assistance, such as an interpreter, to
file a charge. Federal sector employees and applicants should contact
the EEO office of the agency responsible for the alleged discrimination
to initiate EEO counseling.
There are strict time
frames in which charges of employment discrimination must be filed or
your agency's EEO office must be contacted. When charges or complaints
are filed beyond these time frames, you may not be able to obtain any
remedy. Charges against private sector or state or local governments
must be filed with EEOC within 180 days of the alleged discriminatory
act. The time frame is extended to 300 days if the alleged
discrimination arose in a state or locality that has a fair employment
practices agency (FEPA) with the authority to grant or seek relief for
the alleged discrimination. Federal sector employees and applicants must
initiate EEO counseling at the agency responsible for the alleged
discrimination within 45 days of the alleged discriminatory event.
Allegations of harassment based on race, color, religion, sex, or
national origin are timely if at least one incident of harassment that
is part of the larger pattern of harassment occurred within the filing
period.
If you wish to remain
anonymous during the period when an EEOC charge is being processed
involving a private sector or state or local government employer,
another individual or an organization may file a charge on your behalf.
In some circumstances, an EEOC Commissioner may file a charge against a
private sector or state or local government employer. Federal sector
employees and applicants may remain anonymous during EEO counseling, but
lose the right to anonymity after filing a formal complaint.
This appendix provides
general information regarding the processing of a charge alleging
discrimination by a private sector or state or local government employer
under the EEO statutes.(68)
Anyone who believes that his or her employment rights have been violated
because of race, color, sex, religion, national origin, age (40 or
over), disability, opposition to unlawful discrimination, or
participation in an EEO proceeding may file a charge of discrimination
with the EEOC. A charge does not constitute a finding that your company
did, in fact, discriminate. The EEOC has a responsibility to investigate
and determine whether there is reasonable cause to believe
discrimination occurred.
That process begins with
the EEOC sending your company a copy of the charge, which will briefly
identify the charging party, the basis (e.g., race, religion, etc.) and
issues (hiring, promotion, etc.), and the date(s) of the alleged
discrimination. You also may be asked to provide a response to the
charge and supporting documentation. The EEOC also may ask to visit your
work site or to interview some employees. It is important that your
company retain records relating to issues under investigation as a
result of the charge until the charge or any lawsuit based on the charge
is resolved.
In some cases, the EEOC
notice may offer mediation as a method of resolving the charge before an
investigation. EEOC's mediation program is a free service, and
participation is voluntary. The process is confidential, and there is a
firewall (i.e., total separation) between the mediation program and EEOC's enforcement activities. Mediation provides employers and charging
parties the opportunity to reach mutually agreeable solutions early in
the process. The EEOC will notify your company if a charge is eligible
for mediation. In the event that mediation does not succeed, the charge
is referred for investigation.
If the EEOC finds
reasonable cause to believe that your company discriminated against a
charging party, it will invite you to conciliate the charge (i.e., the
EEOC will offer you a chance to resolve the matter informally). In some
cases, where conciliation fails, the EEOC will file a civil court
action. If the EEOC does not find discrimination, or if conciliation
fails and the EEOC chooses not to file suit, it will issue a notice of a
right to sue, which gives the charging party 90 days to file a civil
court action. The EEOC also must issue a notice of right to sue to the
charging party on request if its handling of the charge is still pending
after 180 days, or earlier if the EEOC knows it will take more than 180
days to complete action on the charge.
In all cases, your
company should remember that it is unlawful to retaliate against the
charging party for filing the charge, even if you believe the charge is
without merit.
You should submit a
response to the EEOC and provide the information requested, even if you
believe the charge is frivolous. If the charge was not dismissed by the
EEOC when it was received, that means there was some basis for
proceeding with further investigation. There are many cases where it is
unclear whether discrimination may have occurred and an investigation is
necessary. You are encouraged to present any facts that you believe show
the allegations are incorrect or do not amount to a violation of the
law.
1.
This Section replaces Section 622: Citizenship, Residency
Requirements, Aliens and Undocumented Workers, EEOC Compliance
Manual, Volume II; and Section 623: Speak-English-Only Rules and
Other Language Policies, EEOC Compliance Manual, Volume II.
2.
Title VII, which the EEOC enforces, covers employers with at least 15
employees. Note that the Immigration Reform and Control Act of 1986
(IRCA) prohibits national origin discrimination in hiring and discharge
by employers with between four and fourteen employees. IRCA's
nondiscrimination requirements are enforced by the Office of Special
Counsel for Immigration-Related Unfair Employment Practices (OSC), Civil
Rights Division, at the Department of Justice. See generally
http://www.usdoj.gov/crt/osc (OSC home page). For detailed information
on referral procedures for charges that may be within the jurisdiction
of the Office of Special Counsel, EEOC investigators should consult the
Memorandum of Understanding Between the Equal Employment Opportunity
Commission and the Office of Special Counsel for Immigration-Related
Unfair Employment Practices (1997), available at
http://www.eeoc.gov/docs/oscmou.html.
The Internet links in
this document were active as of November 20, 2002.
3.
As the Supreme Court stated in Price Waterhouse v. Hopkins, 490
U.S. 228, 239 (1989), Title VII "eliminates certain bases for
distinguishing among employees while otherwise preserving employers'
freedom of choice."
4.
United States Census Bureau, Profile of the Foreign-Born Population in
the United States: 2000, at 9 (2001), http://www.census.gov/prod/2002pubs/p23-206.pdf.
(The foreign-born population increased from 4.7 percent in 1970 to 10.4
percent in 2000).
5.
Id.
6.
In the 1990 census, 2.8 percent of respondents identified themselves as
Asian while in the 2000 census, 4.2 percent of respondents identified
themselves as Asian. In the 2000 census, however, respondents could
identify themselves by more than one race whereas in the 1990 census,
they were required to choose only one race. Because of this change, the
1990 and 2000 figures are not strictly comparable. Peter Y. Hong,
Asian Americans Show Large Population Growth, L.A. Times, Mar. 4,
2002, 2002 WL 2480914.
7.
These figures on the Hispanic population are from the following U.S.
Census Bureau publications: Table DP-1, "Profile of General Demographic
Characteristics,"at http://censtats.census.gov/data/US/01000.pdf,
and 1990 Census of Population: Social and Economic Characteristics,
Table 4, "Race and Hispanic Origin: 1990," http://www.census.gov/prod/cen1990/cp2/cp-2-1.pdf.
(The percentage of Hispanics increased from 8.8 percent to 12.5
percent.)
8.
Kevin M. Pollard & William P. O'Hare, America's Racial and Ethnic
Minorities, 54 Population Bull. 348 (1999), 1999 WL 31552240. In
1998, five percent of Black Americans were foreign-born, compared with
about three percent in 1980. See generally Darryl Fears, A
Diverse-and Divided-Black Community, Wash. Post, Feb. 24, 2002,
available at 2002 WL 13820249.
9.
Immigrant Labor Force in U.S. Up Sharply, Chicago Tribune,
Sept. 4, 2000, available at 2000 WL 3704780.
10.
Stephan-Goetz Richter & Daniel Bachman, How to Keep Growth Alive:
Welcome More Immigrants, Wall St. Journal, July 22, 1999,
available at 1999 WL-WSJ 5461407.
11.
Equal Employment Opportunity Commission, Job Patterns for Minorities and
Women in Private Industry 1 (2000).
12.
Equal Employment Opportunity Commission, "Best" Equal Employment
Opportunity Policies, Programs, and Practices in the Private Sector 7
(2d ed. 1998). The complete report is available at
http://www.eeoc.gov/task/practice.html.
13.
Glass Ceiling Commission, Good for Business: Making Full Use
of the Nation's Human Capital 41 (1995), available at
http://www.dol.gov/asp/programs/history/reich/reports/ceiling.pdf.
14.
The analysis in this Section generally applies to both private and
federal sector complaints of national origin discrimination.
15.
Best practices are designed to reduce the likelihood of Title VII
violations. A comprehensive overview of best practices is presented in
the 1998 report "'Best' Equal Employment Opportunity Policies, Programs,
and Practices in the Private Sector," which was prepared by an EEOC task
force headed by Commissioner Reginald E. Jones. See note 12,
supra. According to the report, a "best practice": complies
with the law; promotes equal employment opportunity; shows management
commitment and accountability; ensures management and employee
communication; produces noteworthy results; and does not result in
unfairness.
16.
See generally 29 C.F.R. § 1606.1 (defining "national origin
discrimination").
17.
For example, Title VII prohibits discrimination against a non-Hispanic
woman because she is married to a Hispanic man, Chacon v. Ochs,
780 F. Supp. 680, 682 (C.D. Cal. 1991), or discrimination against a
non-Hispanic individual based on his or her association with the
Hispanic community, Reiter v. Ctr. Consol. Sch. Dist. No. 26-JT,
618 F. Supp. 1458, 1459-60 (D. Colo. 1985).
18.
Pyong Gap Min, Ethnicity: Concepts, Theories, and Trends,
in Struggle for Ethnic Identity: Narratives by Asian American
Professionals 16, 18 (Pyong Gap Min & Rose Kim eds., 1999) ("Language is
the central component of culture, and as such it has the strongest
effect on integrating members into a particular ethnic group.").
19.
In Janko v. Illinois State Toll Highway Authority, 704 F. Supp.
1531, 1532 (N.D. Ill. 1989), the court found that discrimination based
on an employee's status as a Gypsy constitutes national origin
discrimination under Title VII, which prohibits discrimination based on
"ethnic distinctions commonly recognized at the time of the
discrimination."
20.
Dawavendewa v. Salt River Project Agric. Improvement & Power Dist.,
154 F.3d 1117 (9th Cir. 1998), cert. denied, 528 U.S. 1098
(2000). Title VII permits preferential treatment of American Indians
under limited circumstances, though the exemption does not permit
preferential treatment of members of one tribe over members of another
tribe. 42 U.S.C. § 2000e-2(i); see EEOC Policy Statement on
Indian Preference Under Title VII, 8 FEP Manual (BNA) 405:6647-54
(1988).
21.
If the alleged employment discrimination is based on traits linked to
national origin, then the alleged discriminator need not know the
particular national origin group to which the charging party belongs.
For example, discrimination against an individual because she has a
"foreign-sounding" accent is a covered form of national origin
discrimination. 45 Fed. Reg. 85,632, 85,633 (Dec. 29, 1980) (preamble to
"Guidelines on Discrimination Because of National Origin").
22.
Increasing ethnic diversity has been reflected in greater religious
diversity in the workplace. In a survey of human resource professionals
conducted by the Society for Human Resource Management and the Tanenbaum
Center for Interreligious Understanding, 36 percent of respondents
reported that more religions were represented in their workforces
compared with five years ago. See
http://www.shrm.org/press/releases/default.asp?page=062501d.htm.
23.
As stated above, the employer still has a duty to accommodate religious
practices under Title VII. For a detailed discussion of religious
accommodation and undue hardship, refer to 29 C.F.R. § 1605.2.
24.
While this document focuses on discrimination by employers, Title VII
also prohibits discriminatory practices by labor organizations,
including union membership and representation, and employment agencies,
including referral practices.
25.
For more information on liability for discrimination by clients, refer
to Enforcement Guidance on Application of EEO Laws to Contingent
Workers Placed by Temporary Employment Agencies and Other Staffing Firms,
Questions 8-9, 11 (BNA) (1997), available at
http://www.eeoc.gov/docs/conting.html.
26.
Equal Employment Opportunity Commission, "Best" Equal Employment
Opportunity Policies, Programs, and Practices in the Private Sector
262-63 (2d ed. 1998).
27.
For more information on when employers can lawfully impose English
fluency requirements, refer to § 13-V B.1, below.
28.
For further discussion of this issue, refer to Section 618:
Segregating, Limiting and Classifying Employees, EEOC Compliance
Manual, Volume II (BNA).
29.
For more information on mixed-motives cases, refer to the Commission's
Revised Enforcement Guidance on Recent Developments in Disparate
Treatment Theory (BNA) (1992), available at http://www.eeoc.gov/docs/disparat.html.
30.
42 U.S.C. § 2000e-2(g). U.S. export laws also restrict the transfer of
technology to foreign nationals from certain countries. Employer actions
taken pursuant to requirements under U.S. export laws do not violate
Title VII. See generally http://www.bxa.doc.gov (Bureau of
Industry and Security home page).
31.
See Tenenbaum v. Caldera, 45 Fed. Appx. 416, 418 (6th Cir.
2002) (unpublished) (courts may review cases in which an agency violates
its own regulations in making a security clearance determination but may
not review the substance of the clearance determination).
32.
See, e.g., USA PATRIOT Act of 2001, 50 U.S.C. § 1861.
33.
For more information on hiring practices, including interviewing
techniques, see American Bar Association, Guide to Workplace Law:
Everything You Need to Know About Your Rights as an Employee or Employer
14-38 (1997); Donald H. Weiss, Fair, Square & Legal 34-86 (rev. ed.
1995).
34.
See generally Peter Wylie & Mardy Grothe, Problem Employees:
How to Improve Their Performance (2d ed. 1991); see also Dennis
K. Reischl & Ralph Smith, The Federal Manager's Guide to Discipline (3d
ed. 1997).
35.
Meritor Sav. Bank v. Vinson, 477 U.S. 57 (1986).
36.
For guidance on evaluating whether national origin harassment creates a
hostile work environment, refer to EEOC Policy Guidance on Current
Issues of Sexual Harassment (1990), available at
http://www.eeoc.gov/docs/currentissues.html; and EEOC Enforcement
Guidance on Harris v. Forklift Sys., Inc. (1994), available
at http://www.eeoc.gov/docs/harris.html. While these documents
specifically address sexual harassment, most of the same principles also
are relevant to Title VII's prohibition against national origin
harassment.
37.
The facts in this example are similar to those in Amirmokri v.
Baltimore Gas & Electric Co., 60 F.3d 1126 (4th Cir. 1995) (finding
that Iranian emigrant employed as an engineer at a nuclear power plant
established a prima facie case of national origin harassment).
38.
The standard for employer liability for harassment by supervisors was
established by the Supreme Court in two leading decisions addressing
sexual harassment: Burlington Indus., Inc. v. Ellerth, 524 U.S.
742 (1998), and Faragher v. City of Boca Raton, 524 U.S. 775
(1998). The same standard applies to national origin harassment by a
supervisor. Gotfryd v. Book Covers, Inc., No. 97 C 7696, 1999
WL 20925, at *5 (N.D. Ill. Jan. 7, 1999) (applying Ellerth and
Faragher standards to national origin discrimination).
39.
The question of an employer's liability for harassment by non-employees
may be affected by the extent of the employer's control over and any
other legal responsibility that the employer may have had with respect
to the conduct of non-employees. 29 C.F.R. § 1606.8(e).
40.
Typically, employer policies related to national origin harassment can
be part of broader policies addressing all prohibited forms of
harassment, including harassment based on race, sex, religion, age, or
disability. For more information on preventive measures related to
harassment generally, refer to EEOC's Enforcement Guidance on
Vicarious Employer Liability for Unlawful Harassment by Supervisors
(1999), available at http://www.eeoc.gov/docs/harassment.html.
41.
This subsection replaces Section 623: Speak-English-Only Rules and
Other Language Policies, EEOC Compliance Manual, Volume II.
42.
These figures are for individuals five years of age or older. In 1990,
approximately 31.8 million Americans (13.8 percent of the population)
spoke a language other than English in the home. Of those individuals,
6.7 million individuals (2.9 percent of the total population) spoke
little or no English. These figures are from the following U.S. Census
Bureau publications: 1990 Census of Population: Social and Economic
Characteristics, Table 27, "Nativity, Citizenship, Year of Entry, and
Language Spoken at Home," http://www.census.gov/prod/cen1990/cp2/cp-2-1.pdf,
and Table P035, "Age by Language Spoken at Home by Ability to Speak
English for the Population 5 Years and Over: Census 2000,"
http://factfinder.census.gov.
43.
29 C.F.R. §1606.1. The court in Fragante v. City & County of
Honolulu, 888 F.2d 591, 596 (9th Cir. 1989), cert.
denied, 494 U.S. 1081 (1990), stated that accent and national
origin are "obviously inextricably intertwined," therefore requiring a
"very searching look" at employment decisions based on accent.
44.
For example, in Carino v. University of Oklahoma Board of Regents,
750 F.2d 815 (10th Cir. 1984), the court found that an individual with a
noticeable Filipino accent was unlawfully demoted from his position as a
supervisor and not considered for a supervisory position in a new
facility. The court found that Carino's accent would not interfere with
the duties required of a supervisor. Id. at 819. By contrast,
in Fragante v. City & County of Honolulu, 888 F.2d 591, 597-98
(9th Cir. 1989), cert. denied, 494 U.S. 1081 (1990),
the court found that the employer lawfully refused to hire an individual
with a pronounced Filipino accent for a position requiring constant
phone communication with the public. The record revealed that Fragante's
pronounced Filipino accent would make him difficult to understand over
the telephone.
45.
In Shieh v. Lyng, 710 F. Supp. 1024 (E.D. Pa. 1989), aff'd,
897 F.2d 523 (3d Cir. 1990) (table), the court found that the plaintiff
was lawfully demoted because his language abilities were too limited to
enable him to produce the complex scientific manuscripts required by his
position.
46.
For example, in Cota v. Tucson Police Department, 783 F. Supp.
458, 473-74 (D. Ariz. 1992), the court found that Title VII was not
violated because, although Hispanic employees performed more
Spanish-related tasks than non-Hispanic employees, there was no evidence
that Hispanic workers performed extra or more difficult, rather than
merely different, work.
47.
The facts in this example are similar to those presented in EEOC v.
Premier Operator Services, Inc., 113 F. Supp. 2d 1066 (N.D. Tex.
2000). In that case, the court noted that Hispanic employees were
"forced to be constantly on guard to avoid uttering their native
language, even in their most private moments in the lunch room or on a
break." One employee was reprimanded for speaking Spanish to her husband
while at lunch in the break room. Id. at 1075.
48.
The EEOC guidelines on English-only rules, 29 C.F.R. § 1606.7, state
that English-only rules must be justified by "business necessity."
Courts are divided on the application of Title VII to English-only rules
and the validity of the EEOC guidelines. Compare EEOC v. Premier
Operator Servs., Inc., 113 F. Supp. 2d 1066, 1073 (N.D. Tex. 2000)
(English-only rules "disproportionately burden national origin
minorities because they preclude many members of these groups from
speaking the language in which they are best able to communicate."),
and EEOC v. Synchro-Start Prods. Inc, 29 F. Supp. 2d 911,
914-15 (N.D. Ill. 1999) (English-only rules may create discriminatory
work environment based on national origin), with Garcia v.
Spun Steak Co., 998 F.2d 1480, 1487-89 (9th Cir. 1993) (finding
that the EEOC's guidelines on English-only rules could not be applied to
truly bilingual employees because such individuals do not suffer any
adverse impact from these rules and holding that the guidelines
impermissibly presume that English-only policies have a disparate impact
without requiring proof of such), cert. denied, 512 U.S. 1228
(1994), and Long v. First Union Corp, 894 F. Supp.
933, 940 (E.D. Va. 1995), aff'd per curiam, 86 F.3d 1151 (4th
Cir. 1996) (table) (district court rejected the EEOC guidelines, and the
Fourth Circuit affirmed without addressing the guidelines). Two other
U.S. Courts of Appeals have upheld English-only policies without
addressing the EEOC guidelines. See Garcia v. Gloor,
618 F.2d 264, 268 (5th Cir. 1980), cert. denied, 449 U.S. 1113
(1981); Gonzalez v. Salvation Army, No. 89-1679-CIV-T-17, U.S.
Dist. LEXIS 21692 (M.D. Fla. May 28, 1991), aff'd, 985 F.2d 578
(11th Cir. 1992) (table), cert. denied, 508 U.S. 910 (1993).
49.
The facts in this example are similar to those in EEOC Dec. No. 83-7, ¶
6836 (CCH) (1983).
50.
To minimize the adverse effects that English-only rules may have for
non-native English-speaking workers, employers also may want to consider
providing an incentive for those workers to improve their English
skills, such as English classes. Such specialized training will help
workers with limited English skills acquire skills necessary for
advancement.
A recent survey by the
Society for Human Resource Management shows that a substantial number of
large employers have begun to provide bilingual training for managers
and employees and others have offered company-paid training in English
as a second language. Society for Human Resource Management, Impact of
Diversity Initiatives on the Bottom Line 4 (2001). In SHRM's survey, 22
percent of responding companies stated that they provide bilingual
training for managers and employees, and 19 percent offer company-paid
training in English as a second language.
51.
Courts have indicated that if the problem were more widespread, then the
employer would be justified in adopting an English-only policy. See,
e.g., Roman v. Cornell Univ., 53 F. Supp. 2d 223, 237
(N.D.N.Y. 1999) (business reasons for an English-only rule may include
"avoiding or lessening interpersonal conflicts, preventing non-foreign
language speaking individuals from feeling left out of conversations,
and preventing non-foreign language speaking individuals from feeling
that they are being talked about in a language they do not understand");
Long v. First Union Corp., 894 F. Supp. 933, 941 (E.D. Va.
1995) (English-only policy may be legitimate and necessary for business
where adopted to "prevent employees from intentionally using their
fluency in Spanish to isolate and to intimidate members of other ethnic
groups"), aff'd per curiam, 86 F.3d 1151 (4th Cir. 1996)
(table).
52.
This subsection replaces Section 622: Citizenship, Residency
Requirements, Aliens and Undocumented Workers, EEOC Compliance
Manual, Volume II.
53.
Espinoza v. Farah Mfg. Co., 414 U.S. 86, 92 (1973); 29 C.F.R. §
1606.5(a).
54.
Espinoza v. Farah Mfg. Co., 414 U.S. 86, 92 (1973).
55.
Exec. Order No. 11,935, 41 Fed. Reg. 37,301 (Sept. 2, 1976).
56.
8 U.S.C. § 1324b(a)(1)(B).
57.
See generally http://www.usdoj.gov/crt/osc (OSC home page). For
detailed information on referral procedures for charges that may be
within the jurisdiction of the Office of Special Counsel, EEOC
investigators should consult the Memorandum of Understanding Between
the Equal Employment Opportunity Commission and the Office of Special
Counsel for Immigration-Related Unfair Employment Practices (1997),
available at http://www.eeoc.gov/docs/oscmou.html.
58.
See generally http://www.dol.gov/esa/whd (Wage and Hour
Division home page).
59.
See generally id.
60.
Espinoza v. Farah Mfg. Co., 414 U.S. 86 (1973).
61.
However, relief may be limited if an individual subjected to
discrimination does not have appropriate work authorization. Hoffman
Plastic Compounds, Inc. v. Nat'l Labor Relations Bd., 122 S. Ct.
1275, 1283-84 (2002).
62.
The Commission took this position in an amicus curiae brief in
Reyes-Gaona v. North Carolina Growers Ass'n, 250 F.3d 861 (4th
Cir.), cert. denied, 122 S. Ct. 463 (2001). A copy of the
Commission's amicus curiae brief is available at http://www.eeoc.gov/briefs/reyes.txt.
The Fourth Circuit rejected the Commission's position, id. at
866-67, finding that the ADEA does not protect foreign nationals who
apply for U.S.-based employment from outside the United States. But
cf. Denty v. SmithKline Beecham Corp., 109 F.3d 147, 150 (3d Cir.)
(place where job is performed constitutes location of work site for ADEA
coverage purposes), cert. denied, 522 U.S. 820 (1997); Hu
v. Skadden, Arps, Slate, Meagher & Flom LLP, 76 F. Supp. 2d 476,
477-78 (S.D.N.Y. 1999) (non-U.S. citizen not protected by ADEA with
respect to employment in Beijing and Hong Kong, even though employment
interviews and hiring decisions were made in New York); Gantchar v.
United Airlines, Inc., No. 93 C 1457, 1995 WL 137053, at *4 (N.D.
Ill. Mar. 28, 1995) (Title VII jurisdiction dependent on location of
potential employment).
63.
For a detailed discussion of the coverage requirements for employers,
refer to Section 2: Threshold Issues, EEOC Compliance Manual,
Volume II (BNA) § 2-III B.1.a (2000), available at http://www.eeoc.gov/docs/threshold.html.
64.
See, e.g., Wallace v. SMC Pneumatics, Inc.,
103 F.3d 1394, 1401 (7th Cir. 1997) (Treaty of Friendship, Commerce and
Navigation between United States and Japan entitles companies of either
nation to discriminate in favor of their own citizens even if the other
nation prohibits such discrimination); MacNamara v. Korean Air Lines,
863 F.2d 1135, 1147 (3d Cir. 1988) (treaty between United States and
Korea permitting each to have businesses in the other country managed by
their own nationals did not conflict with Title VII's prohibition
against intentional national origin discrimination), cert. denied,
493 U.S. 944 (1989).
65.
Individuals who are not U.S. citizens are not protected against
discrimination overseas. In addition, the Equal Pay Act does not apply
overseas at all.
66.
42 U.S.C. § 2000e-1(c)(3) (Title VII); 29 U.S.C. § 623(h)(3) (ADEA); 42
U.S.C. § 12112(c)(2)(C) (ADA). This is the same test used by courts in
determining whether two or more employers constitute an integrated
enterprise.
67.
Title VII covers employers with at least 15 employees. The Immigration
Reform and Control Act of 1986 prohibits national origin discrimination
in hiring and discharge by employers with between four and fourteen
employees. IRCA's nondiscrimination requirements are enforced by the
Office of Special Counsel for Immigration-Related Unfair Employment
Practices, Civil Rights Division, at the Department of Justice. See
generally http://www.usdoj.gov/crt/osc (OSC home page).
68.
The information presented in this appendix applies to private sector and
state and local government employers only. For information on the
processing of complaints against federal agencies, visit the EEOC's
"Federal Sector Information" page on the Internet at http://www.eeoc.gov/federal/index.html.
For more detailed information, small employers should visit the EEOC's
"Information for Small Employers" page on the Internet at http://www.eeoc.gov/small/.
Even more information about
national origin discrimination and harassment can be obtained from our book --
Litigating Employment Discrimination Cases (James
Publishing, 2005 - 2008).

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